Zight Customer Support Hub
Close tickets faster with automated video support
Listed in categories:
ProductivityTechCustomer Communication
Description
Zight is a powerful customer support tool that enhances communication and efficiency by integrating with Zendesk. It allows support teams to send prerecorded videos, screenshots, and GIFs directly from Zendesk, enabling them to close tickets 10x faster and provide more personalized support. With features like Request Video, AI-powered follow-ups, and smart actions, Zight transforms the customer support experience, making it faster and more effective.
How to use Zight Customer Support Hub?
To use Zight, integrate it with your Zendesk account, and start capturing support interactions through video, screenshots, and GIFs. Utilize the Request Video feature to ask customers for feedback or to share their screens, and leverage AI-powered tools to automate responses and create help documentation.
Core features of Zight Customer Support Hub:
1️⃣
Zendesk integration for seamless support
2️⃣
Request Video feature for customer feedback
3️⃣
AI-powered smart actions for automated responses
4️⃣
Screen recording and screenshot tools for visual support
5️⃣
Enterprise-grade security with SOC 2 Type II compliance
Why could be used Zight Customer Support Hub?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Speeding up customer interactions and ticket resolution | ✅ | |
| # 2 | Providing personalized support through video messaging | ✅ | |
| # 3 | Creating a knowledge base with recorded support sessions | ✅ | |
Who developed Zight Customer Support Hub?
Zight is designed to enhance customer support efficiency and personalization, built by a team dedicated to improving customer experiences through innovative technology and best practices in customer service.