Spokk
Customer experience management for small businesses
Listed in categories:
Artificial IntelligenceCustomer SuccessCustomer Communication
Description
Spokk is a customer experience management tool designed to help businesses collect and respond to customer feedback effectively. It enables companies to measure customer satisfaction, understand pain points, and improve staff performance, ultimately reducing customer churn and enhancing loyalty.
How to use Spokk?
To use Spokk, businesses send a verified feedback request via SMS to customers, who then submit their feedback in under 20 seconds. The system generates AI-driven public reviews based on the feedback, allowing businesses to respond and take action quickly.
Core features of Spokk:
1️⃣
Collect Verified Feedback
2️⃣
AI Review Draft Generation
3️⃣
Measure Staff Performance
4️⃣
Reply to Feedback and Send Coupons
5️⃣
Collect Video and Text Testimonials
Why could be used Spokk?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Healthcare providers can gather patient feedback to improve service quality. | ✅ | |
| # 2 | Restaurants can collect customer reviews to enhance dining experiences. | ✅ | |
| # 3 | Retail businesses can measure customer satisfaction to boost sales and loyalty. | ✅ | |
Who developed Spokk?
Spokk was founded by Samesh, who was inspired to create the platform after experiencing poor customer service in a hospital. His mission is to provide businesses with the tools to capture customer feedback effectively and improve their services.