Shrew
Slack <> Intercom for Customer Success
Listed in categories:
SlackCustomer SuccessCustomer Communication
Description
IntercomDirect integration between Slack and Intercom to help manage Slack customer channels.
How to use Shrew?
To use the IntercomDirect integration, connect your Slack account to Intercom through the app settings, configure your customer channels, and start managing communications directly from Slack.
Core features of Shrew:
1️⃣
Seamless integration between Slack and Intercom
2️⃣
Real-time customer support via Slack
3️⃣
Automated message notifications
4️⃣
Centralized communication management
5️⃣
Enhanced team collaboration
Why could be used Shrew?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Customer support teams can manage inquiries directly from Slack. | ✅ | |
| # 2 | Sales teams can receive real-time updates on leads via Slack. | ✅ | |
| # 3 | Marketing teams can engage with customers through Slack channels. | ✅ | |
Who developed Shrew?
Intercom is a customer messaging platform that helps businesses communicate with their customers through various channels, including chat, email, and social media. They focus on providing tools for customer support, engagement, and retention.