SearchUnify Virtual Assistant
Next-Gen VAs: Learn, Adapt, & Assist
Listed in categories:
BotsSaaSArtificial Intelligence
Description
SearchUnify is a unified cognitive platform designed to enhance customer support ecosystems by integrating large language models (LLMs) and AI-powered applications. It aims to improve customer satisfaction (CSAT) and provide a better self-service experience while augmenting support efficiency.
How to use SearchUnify Virtual Assistant?
To use SearchUnify, businesses can integrate the platform with their existing customer support systems, leverage AI capabilities for data analysis, and utilize the tools provided for enhancing agent productivity and customer experience.
Core features of SearchUnify Virtual Assistant:
1️⃣
Generative Question Answering
2️⃣
NextGen Analytics for Performance Efficiency
3️⃣
Unified Cognitive Search
4️⃣
Augmented Agent Experience
5️⃣
Community Management Solutions
Why could be used SearchUnify Virtual Assistant?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Enhancing customer support with AI-driven insights | ✅ | |
| # 2 | Improving self-service capabilities for users | ✅ | |
| # 3 | Streamlining case resolution for support agents | ✅ | |
Who developed SearchUnify Virtual Assistant?
SearchUnify is developed by Knowbler, a company recognized for its innovative solutions in cognitive technology and customer support enhancements. They focus on leveraging AI to transform enterprise functions and improve overall service delivery.