Ravenna AI – The Help Desk for Slack
Empower Your Teams. Automate Internal Support. Save Time.
Listed in categories:
Task ManagementAnalyticsSlack
Description
Ravenna is a modern help desk solution designed to enhance internal operations by integrating seamlessly with platforms like Slack and Teams. It leverages AI to automate repetitive tasks, turning chaos into clarity and providing exceptional support to employees. With out-of-the-box analytics, Ravenna empowers teams to deliver extraordinary service while managing requests efficiently.
How to use Ravenna AI – The Help Desk for Slack?
To use Ravenna, simply integrate it with your Slack or Teams account. Employees can submit requests directly through their messaging platform, and AI will assist in automating responses and managing tickets. Teams can track and manage requests through a personalized dashboard, ensuring efficient resolution of issues.
Core features of Ravenna AI – The Help Desk for Slack:
1️⃣
Slack Integration
2️⃣
AI Automation for Helpdesk Operations
3️⃣
Custom Request Types
4️⃣
Personalized Dashboard Views
5️⃣
Real-time Notifications and Alerts
Why could be used Ravenna AI – The Help Desk for Slack?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Streamlining internal support requests through Slack | ✅ | |
| # 2 | Automating responses to common employee inquiries | ✅ | |
| # 3 | Managing ticketing and approvals for various departments | ✅ | |
Who developed Ravenna AI – The Help Desk for Slack?
Ravenna was co-founded by Kevin Coleman and Taylor Halliday, who are dedicated to revolutionizing internal service management. Based in Seattle, WA, Ravenna aims to simplify and enhance the way organizations handle employee support through innovative technology and AI-driven solutions.