Productlane
One platform for user feedback and customer support
Listed in categories:
Customer Communication
Description
Productlane is a comprehensive platform that integrates user feedback and customer support, enabling companies to effectively manage customer interactions and enhance product development. Built on Linear, it allows teams to close the feedback loop, ensuring that user insights directly influence product decisions.
How to use Productlane?
To get started with Productlane, sign up, connect your Linear account, and begin receiving and responding to user feedback within minutes.
Core features of Productlane:
1️⃣
Shared Email Inbox for managing customer support requests
2️⃣
Slack integration for seamless communication
3️⃣
Feedback Hub for collecting and organizing user feedback
4️⃣
Public Roadmap to share project updates and gather user input
5️⃣
AI suggestions for linking feedback to Linear issues
Why could be used Productlane?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Streamlining customer support by consolidating feedback from multiple channels | ✅ | |
| # 2 | Enhancing product development through direct user feedback integration | ✅ | |
| # 3 | Improving team collaboration with shared insights and project updates | ✅ | |
Who developed Productlane?
Productlane is developed by a team based in Munich, focused on creating modern customer support tools tailored for SaaS companies, emphasizing user-centric design and engineering standards.