Jam for Customer Support
Record customer bugs w/ dev logs
Listed in categories:
Developer ToolsCustomer SuccessCustomer Communication
Description
Jam is a powerful bug reporting tool designed to streamline the process of capturing and communicating bugs between QA and development teams. It automatically collects all necessary information, including device details, browser logs, console logs, network logs, and reproduction steps, making it easier for developers to understand and fix issues without the need for extensive explanations.
How to use Jam for Customer Support?
To use Jam, simply install the browser extension, start recording when you encounter a bug, and it will automatically capture all relevant information. You can then annotate the recording and share it with your team for quick resolution.
Core features of Jam for Customer Support:
1️⃣
Automatic bug reporting with detailed logs
2️⃣
Instant replay feature for capturing bugs
3️⃣
Integration with popular tools like Jira and Sentry
4️⃣
Markup and share capabilities for easy communication
5️⃣
Browser extension for seamless usage
Why could be used Jam for Customer Support?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | QA teams can quickly report bugs with all necessary information included | ✅ | |
| # 2 | Developers can easily understand and reproduce issues without back-and-forth communication | ✅ | |
| # 3 | Teams can save time on bug reporting and focus on development | ✅ | |
Who developed Jam for Customer Support?
Jam is developed by a team dedicated to improving the bug reporting process, making it easier for teams to communicate and resolve issues efficiently. Their focus is on enhancing collaboration between QA and development teams.