HelpRealm
The free SaaS support ticket system
Listed in categories:
User ExperienceProductivitySaaS
Description
HelpRealm is a lightweight SaaS service support system for customers of your business. Customers can create support requests via a personal workspace, contact form, email, or via your own frontend using our API, specifying data and attachments. For each support request, a ticket is created and handled by a registered agent. Tickets can be routed into different groups, where initial tickets are routed to a defined index group. Superadmins can manage agents, groups, FAQ, and system settings. Customers and agents get notified about ticket events by email. Communication is possible via email or a secret ticket thread form. The support system is especially suitable for freelancers and small teams.
How to use HelpRealm?
Sign up and start supporting your customers. Customers can create support requests via various channels and agents can manage tickets and communication efficiently. Superadmins can configure settings and manage the system effectively.
Core features of HelpRealm:
1️⃣
Dashboard
2️⃣
Support contact form
3️⃣
Unlimited tickets
4️⃣
Unlimited agents
5️⃣
Unlimited groups
Why could be used HelpRealm?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Support ticket creation | ✅ | |
| # 2 | Agent management | ✅ | |
| # 3 | Customer communication | ✅ | |
Pricing of HelpRealm:
Free Plan
Basic features with limited support
Premium Plan
$29.99/month
Full access to all features and premium support
Who developed HelpRealm?
Daniel Brendel