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HelpRealm

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The free SaaS support ticket system

Listed in categories:

User ExperienceProductivitySaaS
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Description

HelpRealm is a lightweight SaaS service support system for customers of your business. Customers can create support requests via a personal workspace, contact form, email, or via your own frontend using our API, specifying data and attachments. For each support request, a ticket is created and handled by a registered agent. Tickets can be routed into different groups, where initial tickets are routed to a defined index group. Superadmins can manage agents, groups, FAQ, and system settings. Customers and agents get notified about ticket events by email. Communication is possible via email or a secret ticket thread form. The support system is especially suitable for freelancers and small teams.

How to use HelpRealm?

Sign up and start supporting your customers. Customers can create support requests via various channels and agents can manage tickets and communication efficiently. Superadmins can configure settings and manage the system effectively.

Core features of HelpRealm:

1️⃣

Dashboard

2️⃣

Support contact form

3️⃣

Unlimited tickets

4️⃣

Unlimited agents

5️⃣

Unlimited groups

Why could be used HelpRealm?

#Use caseStatus
# 1Support ticket creation✅
# 2Agent management✅
# 3Customer communication✅

Who developed HelpRealm?

Daniel Brendel

FAQ of HelpRealm