HCL SX
Unlock AI-driven Service Management for IT and Beyond
Listed in categories:
No-CodeArtificial IntelligenceSaaS
Description
HCL SX is an AI-driven, no-code enterprise-ready service management solution designed to enhance IT service management and beyond. It aims to reduce ITSM costs by over 70% while improving service delivery and customer experience. HCL SX provides a versatile platform that supports various business functions, offering seamless user experiences without the need for expensive add-ons. It leverages intelligent automation, AI insights, and integration with third-party applications to boost efficiency and cut costs, making it suitable for organizations of all sizes.
How to use HCL SX?
HCL SX can be deployed quickly with seamless provisioning. Users can configure and manage their service catalog through a self-service portal, while administrators can utilize no-code configurations for maintenance and upgrades.
Core features of HCL SX:
1️⃣
AI-Driven Intelligence
2️⃣
Self-Service Portal
3️⃣
Incident Management
4️⃣
Request Fulfillment
5️⃣
Change Management
Why could be used HCL SX?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Enhancing IT service management efficiency | ✅ | |
| # 2 | Streamlining service requests across departments | ✅ | |
| # 3 | Improving customer satisfaction through self-service options | ✅ | |
Who developed HCL SX?
HCL Technologies is a global technology company that provides a wide range of IT services and solutions. They focus on innovation and digital transformation, helping businesses enhance their operations through advanced technology and service management solutions.