Clientpulse
Voice of customer insights for PMs
Listed in categories:
AnalyticsUser ExperienceArtificial Intelligence
Description
Clientpulse aligns product and support teams with data-driven insights into customer feedback, automatically tagging support tickets and providing in-depth analytics on frequent issues, product questions, and feature requests.
How to use Clientpulse?
To use Clientpulse, sign up for an account, integrate it with your helpdesk platform, and start tagging support tickets to gain insights into customer feedback and trends.
Core features of Clientpulse:
1️⃣
Automatic tagging of support tickets
2️⃣
In-depth analytics of customer feedback
3️⃣
Resolution quality analysis
4️⃣
Customizable taxonomy for topics and subcategories
5️⃣
Integration with helpdesk platforms like Zendesk
Why could be used Clientpulse?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Improving customer support response times | ✅ | |
| # 2 | Identifying and resolving frequent product issues | ✅ | |
| # 3 | Enhancing product development based on customer feedback | ✅ | |
Who developed Clientpulse?
Clientpulse is led by Alex Lider, the CEO, who focuses on empowering teams with actionable insights to enhance customer experience.