Beam
AI co-pilot for CX agents with built-in QA/fraud/compliance
Listed in categories:
Customer SuccessFinanceSaaS
Description
Make your agents superhuman with an AI copilot that provides real-time support, handles quality assurance, ensures compliance, and maintains perfect recall and context across all customer interactions.
How to use Beam?
Agents can use the AI copilot during calls to receive real-time summaries, coaching, and compliance checks, ensuring they are always prepared and informed for each customer interaction.
Core features of Beam:
1️⃣
Real-time quality assurance for 100% of interactions
2️⃣
Instant scoring of calls and flagging compliance risks
3️⃣
Real-time coaching and training for customer experience agents
4️⃣
Detection of deepfake voices and social engineering
5️⃣
Sentiment analysis and customer context for personalized interactions
Why could be used Beam?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Enhancing agent performance with real-time support | ✅ | |
| # 2 | Improving compliance and reducing violations in customer interactions | ✅ | |
| # 3 | Training customer experience agents more effectively and efficiently | ✅ | |
Who developed Beam?
Rulebase is dedicated to enhancing customer service through advanced AI technology, ensuring compliance and security in customer interactions. They prioritize data protection and ethical practices, with certifications in place to guarantee high standards.