ayona
increase customer retention with automatic feedback analysis
Listed in categories:
Customer SuccessCRMCustomer Communication
Description
ayona enables your teams with actionable insights and solution proposals to act on your customers' most painful problems from diverse channels like app stores, reviews, or customer mails.
How to use ayona?
To use ayona, integrate your data sources such as app store reviews, emails, and other feedback channels. The platform will analyze the data in real-time, providing actionable insights and allowing you to respond to customer needs effectively.
Core features of ayona:
1️⃣
Instantly derive meaningful insights from various unstructured data sources continuously and in real time
2️⃣
Classify, alert, sort and prioritize issues and topics, identify trends and receive real-time notifications about critical customer issues
3️⃣
Automatically reply to customer requests using eloquent responses derived from insights gathered from your connected sources
4️⃣
Identify the problems that need resolution to guide your decisions, preventing misinvestments and optimizing resources
5️⃣
Comprehensive data protection with robust PII filtering and customizable anonymization.
Why could be used ayona?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Streamlining feedback processes for product designers | ✅ | |
| # 2 | Enhancing customer support response times | ✅ | |
| # 3 | Analyzing customer sentiment across multiple platforms. | ✅ | |
Who developed ayona?
ayona is developed in Switzerland, focusing on privacy and data control while providing scalable and cost-efficient solutions for customer feedback analysis.