AC Knowledge Management Enterprise
Salesforce knowledge management app for experience cloud
Listed in categories:
MarketingCustomer SuccessTech
Description
AC Knowledge Management Enterprise is a comprehensive solution designed for sharing and managing knowledge articles on the Salesforce platform. Built on Force.com, it ensures perfect compatibility with Service Cloud, Salesforce Knowledge, and Experience Cloud. The app features an intuitive interface for filtering, viewing, and searching articles, streamlining customer service and case management, and is ideal for organizations looking to manage large volumes of knowledge content effectively.
How to use AC Knowledge Management Enterprise?
To use AC Knowledge Management Enterprise, install the app on your Salesforce platform, configure it to meet your organization's needs, create and publish knowledge articles, and integrate the app components into your Experience Cloud site for easy access by users.
Core features of AC Knowledge Management Enterprise:
1️⃣
Enhanced article sorting logic
2️⃣
File attachments support
3️⃣
Landing page for each category
4️⃣
Case deflection statistics
5️⃣
Powerful custom filtering
Why could be used AC Knowledge Management Enterprise?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Onboarding partners with easy access to knowledge resources | ✅ | |
| # 2 | Collaborating on crucial projects using a centralized knowledge base | ✅ | |
| # 3 | Resolving customer issues quickly through self-service functionality | ✅ | |
Who developed AC Knowledge Management Enterprise?
Advanced Communities is a leading provider of Salesforce solutions, specializing in community cloud applications. They focus on enhancing user experience and improving organizational efficiency through innovative software solutions tailored to the needs of various industries.